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December 1, 2023

How Digital Payments Work

Without Digital Payments, the global economy would grind to a halt. Hundreds of trillions of dollars are flowing each year between payers and payees. But how does the highly complex Payments Industry actually work?

Common Elements

There are three common elements to any digital payment:

  1. An information flow: where participants must communicate about how much money is moving and to and from what accounts.
    While a cash payment is a physical process, a digital payment is a communications process.
  2. A clear rulebook: a set of standards and rules are required to govern the terms of payment.
  3. A central ledger: a way for money to move, which requires an intermediating ledger. Say A needs to pay B. A central ledger,
    C, is required to broker the transaction. A. If C is a bank in which both A and B have accounts, then no money would leave C’ s hands during the payment; this is a
    closed loop payment. B. Payments outside of a closed loop necessitate the involvement of a central banking authority.


Real-world digital payments, anchored in these basic elements, play out over three steps.

  1. Authentication: the process through which parties provide and verify the necessary information about the exchange
  2. Clearing: when information about an authenticated payment is translated into a packet of instructions for how to execute the
    payment
  3. Settlement: the actual execution of the payment, when the central ledger updates all records and payee has access to funds
Digital Payments

Payment Types

Digital payments can be understood via three factors:

1. The Payment Rail

The payment rail is the pipeline through which payment information flows. Three types of rails are:

  • Account transfers, for example Wire or ACH
  • Card payments, for example credit cards. These are mostly used for commerce, and the fees are higher, paid by the merchant
  • Digital wallets, which include pass-through wallets (like Apple Pay) that simply carry and passes along card or account details or staged wallets like Venmo, PayPal, or AliPay that allow for closed-loop payments

2. The Payment Zone

The payment zone is either domestic or cross-border. Cross-border payments lack the authority of a single central bank, requiring alternative ledger solutions.


3. The Payment Segment

The payment segment characterizes who the payer and payee are.

There are 4 segments:

  • C2B - consumers paying businesses (i.e., commerce). Commonly cards.
  • C2C or P2P (peer-to-peer) - individuals paying individuals. Commonly account transfers or via staged wallets like Venmo,
    Paypal. International P2P payments are called remittances.
  • B2B - businesses paying businesses. Usually done via account transfers.
  • B2C - businesses paying individuals (e.g., salaries). Usually done via account transfers.

Account Transfers

There are several types of account transfers:


Domestic Account Transfers


Real-time gross settlements (RTGS) - Each payment is settled independently, in a matter of minutes, for a fee. Example: US Wire transfer,
operated by the FedWire.


Batched payments. Payment information is gathered and then periodically cleared and settled in batches. Slower than RTGS (can take 1-2
days) but often free. Example: US ACH, operated by a third-party clearinghouse (NACHA).


Instant Payments - any type of payment that makes funds available nearly instantaneously (seconds vs. minutes). Examples include:

  • Closed loop payments, such as intra-bank transfers or P2P apps like Venmo can be instant
  • Dedicated instant payment rails, which operate under their own rulebooks and protocols, with 24-7 operations. E.g., FedNow and Real Time Payments (RTP) in the US, or the SEPA Instant Credit Transfer in the EU.
  • Payment schemes that build on existing rails to create nearly-instant payments
    Example: Zelle in the US. An ecosystem established by US banks. Banks make funds available instantly, even before settlement by pre-approving participants. Example: Request to pay (R2P) in the UK and EU, also brings pre-approved participants into a common scheme

Cross-border Account Transfer

  • SWIFT-based, meaning when payments move through the international banking system, leveraging multi-national banks (e.g., Citibank) as an intermediary.
  • Via transfer providers, like Western Union or Wise, that create closed-loop payment ecosystems

Frequently Asked Questions

Written by
Hakan Unsal, CEO, Founder
Hakan Unsal is the CEO and founder of Primerli, a company dedicated to elevating professional learning through entertainment-quality content. Prior to Primerli, Hakan spent eight years as a management consultant at BCG, where he learned first-hand the limits of slide-based learning. Like many consultants, Hakan frequently needed industry overviews to prepare for client projects. This experience inspired him to create industry learning videos with entertainment value (and enough breadth and depth to banish imposter syndrome!) He’s been compelled by the marketing team to tell you he was a Fulbright scholar, holds a Master’s from Cornell and a Ph.D. from Columbia. What he’d rather tell you? He is an avid reader of Scott Galloway’s blog and thinks the book Thirty Million Words should be compulsory reading for all.
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