About the Role
Primerli partners with some of the largest companies in the consulting and technology space. In every relationship—whether as a vendor or as a strategic partner—we start from a simple question: where can we add the most value?
The Head of Customer Success will own that mandate. Your primary objective will be to discover and implement strategies that help our clients get more value from Primerli, expand our relationships across their organizations, and deepen our knowledge of how our products can best be used to solve business challenges.
Your responsibilities will span a mix of strategy and hands-on execution, including:
- Drive client value: Design and execute strategies that improve how Primerli’s products are deployed, ensuring clients extract maximum impact from their industry learning programs.
- Deepen our client relationships: Build and manage deep relationships with multiple executive stakeholders across client organizations, proactively uncovering new opportunities for partnership and growth.
- Lead thought leadership & community: Shape and share best practices on using industry learning to solve business problems, while building a client community (e.g., roundtables, peer exchanges) that fosters knowledge sharing.
- Run customer success operations: Own core processes such as reporting, QBRs, new primer launches, and other business-as-usual activities that keep accounts healthy and informed.
- Drive account growth: Partner with leadership to meet measurable growth targets such as NRR
Primerli is an early-stage, high-growth startup, making this role very entrepreneurial and different from your typical corporate job in a few ways:
- Do-it-all mindset: We constantly move between strategy and execution modes and often roll up our sleeves to solve whatever problems come our way.
- Dynamic scope: Being an early-stage startup means the responsibilities of a role will change on a daily basis: in 6 months, you’ll be writing your new job description!
- Equity compensation: As an early team member, a significant portion of your compensation will be equity, so this role is a good fit for people interested in this type of risk-reward profile
While the company is based in California, you will be working remotely with a global team and reporting directly to the CEO.
What we’re looking for
Values & Attitude
- Strong values: You care about others, not just yourself, and you see competitiveness as complementary, not a barrier, to showing compassion, kindness, and empathy.
- Entrepreneurial drive: You constantly challenge the status quo, come up with better ways to do things, and take extreme ownership of your work. You are highly comfortable with ambiguity.
- Growth mindset: You value personal growth and helping others grow by giving and receiving transparent feedback.
- Get-stuff-done attitude: You are energized by action, can balance priorities, and can manage timelines. You have good judgment for when it’s time to be fast and scrappy and when it’s time to slow down and get things right.
Experience & Skills
- Consulting experience: A minimum of 3 years of management consulting experience from one of the top consulting firms
- Startup experience: At least one year of experience in a startup or high-growth environment
- GTM experience: Proven track record within a GTM function such as business development, partnerships, or marketing
- Relationship skills: Expertise in identifying, nurturing, and maintaining long-term relationships with enterprise clients, industry leaders, or other senior stakeholders.
Interested?
To apply, please send your resume gtm@primerli.com. We’d love to tell you more about the role.
Note: H-1B sponsorship is available after 12 months
